4 days ago I decided to look at the settings in my Arris modem. When my connection is up and working normally I can always reach the Arris modem internally at 192.168.100.1. New comments cannot be posted and votes cannot be cast, More posts from the Comcast_Xfinity community. Initial modem was great then after the first full months bill was paidwe had the same issue mentioned above (losing internet connection to the modem). Thought it was a setting in my computer but tried on other devices on the network and they did not work as well. I have moved into this new apartment in Santa Clara and have been having internet issues since then... We have SB6183 as our modem but it frequently drops from the internet. Upstream signal should be no higher than 54 dBmV. Light on modem disconnects (turns orange) and then automatically reconnects in about 30 or so seconds. Arris SB6183 Frequently Drops From The Internet. I called this morning and was told: "you do not have to be so rude"...so I am trying to be mindful of my word choices now with Comcast. That modem is a good one I have installed hundreds of them. Arris WBM760A Touchstone DOCSIS 3.0 Cable Modem: Amazon.ca: Electronics. High Speed Internet / Voice 4-Port Modem (ARRIS TM804) for use on the Optimum network - Supports Optimum Voice (4 lines) - SKU 798955 $149.00 4-port modem with backup battery support that is approved for use on the Optimum network. I used to have the Arris SURFboard SBG6782AC DOCSIS 3.0 and experienced all sorts of drop outs (often enough that I had plugged it into one of those lamp on/off timer things, and punched it every morning at 2am). The Touchstone TG1672 DOCSIS 3.0 Data Gateway is a 16x4 advanced gateway product. Hi, looking for some help and recommendations regarding intermittent internet drops at my home. They monopolize the communications world and scrutinize their power. I think I may have figured it out. Day 2 of technicolor modem. Press J to jump to the feed. I mainly use my internet to play Xbox, and it suggests that I have iPv6 turned on to ensure I have an open NAT. Both of our iphones and our Windows laptop will connect to the 5G network but will say there is no internet connection. Ask them to just mail it, and install it yourself. The Arris TG1682 is a DOCSIS 3.0 device offering 24x8 channel bonding. Unlimited for $30 or rent the modem and get unlimited for $25. I started. Below I've put the log by date of drops … The TG1672 combines two analog voice lines, a 4-port Gigabit Router, and 802.11n wireless access point with two independent simultaneously operating 802.11n radios into a single device capable of supporting both home and small office applications. Notice that I cannot access a banking credit card site. We need someone who cares about their business, customers, and the service they provide. My 3-year old ARRIS / Motorola SurfBoard SB6141 DOCSIS 3.0 Cable Modem that appears to have kicked the bucket. Arris has a good line of cable modems, some which can also support other communication plans and features such as Xfinity's voice service. Anything I should look for in the router settings? FYI, this is Vantage in CT. Official Response Inside. RESET - Reboots the cable modem or reset the cable modem settings. Prime Cart. We've had xfinity service at the home for 15 years and this is the first time with any issue like this. Make sure it is tight and secure (you shouldn't be able to easily unscrew the coax cable into your modem). When I patch into the router like always, my speed. I also have the same issue you are having. Featuring tri-band design with 12-channels for Gigabit speeds for the … The SB6141 is a DOCSIS® 3.0 Cable Modem that provides you with 343 Mbps download speeds –perfect for things like streaming HD Video, online gaming, shopping and downloading. What I ended up doing was buying a different cable modem (I don't rent one from the cable company). Id like to have it working but with it enabled, like clockwork every 200 minutes my router will reboot itself. I have searched high and low in the settings, but am unable to find this option in settings for my Arris SBG6700-AC. During these periodic dropouts the internal web server on the modem becomes unreachable. Will post more if I (or frontier) find a work around on that. Who knows what could go wrong and how many more years it would take to resolve the issue. Our community is your official source on Reddit for help with Xfinity services. A reset fixes it for a short amount of time before it goes out again. The first tech comes to home and "corrects" it by putting a splitter in between the direct-in cable and the modem. Check where the coax cable is connected into the wall coax jack and make sure that is tight and secure. 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